Q: What are your different shipping methods?
We ship via (USPS) United States Postal Service, first class and priority mail service with tracking, and UPS.
Q: Can you ship internationally?
As of right now, we do not ship internationally. But, there are shipping services that can receive your order for you in the USA and ship to your final international destination.
Q: I'm having trouble placing an order.
Please send us an email documenting in detail the trouble you are experiencing. Contact us at info@BareVanity.com.
Q: What is your shipping policy?
We offer free shipping in the contiguous United States of America for orders $49 or more. Please go to our shipping information page for more details.
Q: Can I track my purchase?
Yes, an email will be sent to you with tracking information once your order is picked and packed.
Q: How do I return my purchase?
A: Please view our Return Policy for details on returns. You will need to send us a return authorization request by emailing us with your order number, product(s) you are returning, and reason you are returning your product(s). We want you to be happy. We'll honor all reasonable requests for returns and credit you once we receive your return.
Q: Can I make an exchange?
Best way to process an exchange is to request a return authorization (see question and answer above).
Q: Are the products you sell genuine and fresh?
Absolutely, all products we sell are genuine and usually have at at least 6 months to manufacturer's best-by date. However, some products are manufactured with only 12 months to best-by date and, it is standard industry practice, to ship products to customers with at 6 to12 months to best-by date.
Q: What if my package arrives damaged?
A: We apologize if you have received any items that have been damaged during shipment. Please save the damaged box and contact BareVanity® Customer Service at info@BareVanity.com immediately upon receiving your damaged package.
Q: Can I enter the website without creating an account?
Yes. But, in order to receive seasonal promotions and discount offers, you must create an account.
Q: How is my credit card secured on your website?
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. BareVanity.com is PCI compliant. BareVanity utilizes a 3rd party shopping cart called Shopify, which meets all 6 categories of PCI standards.